TERMS OF SERVICE

Last Updated: February 6, 2026

These Terms of Service (“Terms”) constitute a legally binding agreement between Nova Prints LLC (“Nova Prints,” “we,” “us,” or “our”) and you (“Client,” “you”). These Terms govern all services, quotes, invoices, orders, and work performed by Nova Prints, whether initiated online, by email, text message, phone, or in person (collectively, the “Services”).
By approving a quote, paying an invoice or deposit, submitting files, or otherwise engaging Nova Prints, you acknowledge that you have read, understand, and agree to be bound by these Terms.
1. BUSINESS INFORMATION
Company: Nova Prints LLC
Email: contact@novaprintsllc.com
Phone: (830) 316-6682 | (830) 260-4148
Address: 10427 Perrin Beitel Rd, Suite 101, San Antonio, TX 78217, United States
Pickup & Delivery: Pickup locations may vary by project and will be confirmed in writing for each order.
2. SERVICES PROVIDED
Nova Prints provides custom creative, manufacturing, and design services including, but not limited to:
  • 3D Printing Services (FDM & Resin)
  • Prototyping & Research and Development (R&D)
  • 3D Modeling / CAD Design
  • 3D Scanning
  • Laser Engraving & Laser Cutting
  • CNC Routing
  • Graphic Design Services
  • Sticker Printing & Decals
  • Banners & Large-Format Printing
  • Embroidery & Apparel Decoration
  • Finishing & Post-Processing (sanding, assembly, coatings, etc.)
All Services are custom unless explicitly stated otherwise in writing.
Nova Prints reserves the right to refuse any project that falls outside its capabilities, legal compliance, or ethical standards.
3. QUOTES, SCOPE OF WORK, AND APPROVAL
  1. Written approval required. Work begins only after written approval of a quote or invoice (email or text acceptable) and payment of any required deposit.
  2. Scope of work. Quotes define the materials, quantities, revisions, services, and timelines included. Any work outside the approved scope is billed separately.
  3. Changes after approval. Any change to design, size, material, finish, quantity, or deadline after approval may require a revised quote and additional fees.
4. DEPOSITS, PAYMENTS, AND NO-WORK POLICY
  1. Deposits required.
    • A minimum 50% non-refundable deposit is required for most custom orders.
    • Prototyping, rush orders, specialty materials, or first-time clients may require 100% payment upfront.
  2. No payment = no work. Nova Prints will not begin design, prototyping, material purchasing, or production without payment.
  3. Final payment. Remaining balances must be paid before pickup, shipment, or release of parts/files.
  4. Payment processing fees. Any third-party processing fees are non-refundable.
  5. Late or unpaid balances. Nova Prints may pause work, withhold delivery, and/or apply reasonable storage fees.
5. PROTOTYPING & R&D SERVICES
  1. Iterative process. Prototyping and R&D involve testing, iteration, and refinement. Results are not guaranteed.
  2. Payment for work performed. Prototype fees cover time, materials, machine use, and iterations — not a guaranteed final outcome.
  3. Included iterations. Quotes specify the number of included prototype iterations. Additional iterations are billed separately.
  4. Client-provided components. Functionality dependent on client-supplied components (PCBs, hardware, inserts, etc.) cannot be guaranteed until those components are provided and tested.
  5. Handling and testing effects. Damage or warping caused by handling, solvents (including IPA), heat, UV exposure, stress, or improper testing is not considered a defect and may require a paid reprint.
6. CLIENT FILES, DESIGN RESPONSIBILITY, AND TOLERANCES
  1. Client responsibility. When providing design files, the Client is responsible for dimensions, tolerances, fitment, structural integrity, and intended function.
  2. Tolerance disclosure. Critical tolerances, press-fits, threads, or mating features must be disclosed before quoting.
  3. No implied guarantees. Nova Prints does not guarantee fitness, strength, or performance of client-provided designs unless explicitly stated in writing.
7. MATERIALS, COLOR, AND FINISH
  1. Material selection. Clients are responsible for final material selection. Recommendations are advisory only.
  2. Availability. Materials and colors are subject to supplier availability and may require substitution with notice.
  3. Cosmetic variation. Layer lines, surface texture, and minor imperfections are inherent to manufacturing processes unless finishing services are explicitly quoted.
8. TURNAROUND TIMES & RUSH ORDERS
  1. Estimated timelines. All turnaround times are estimates and may change due to machine availability, failures, curing time, material supply, or workload.
  2. Rush services. Rush orders may require additional fees and full payment upfront.
  3. Force majeure. Nova Prints is not responsible for delays caused by events beyond reasonable control.
9. SHIPPING, PICKUP, AND RISK OF LOSS
  1. Risk transfer. Risk of loss transfers to the Client once items are handed to a carrier or made available for pickup.
  2. Shipping insurance. Insurance is recommended for high-value shipments.
  3. Carrier responsibility. Nova Prints is not responsible for carrier delays, loss, or damage after shipment.
10. RETURNS, REMAKES, AND REFUNDS
  1. Custom work is non-refundable. Deposits and custom work are non-refundable once work has started.
  2. Nova Prints error. If Nova Prints materially deviates from approved specifications, the Client must notify us within 7 days of delivery or pickup. Remedies may include reprint, repair, replacement, or credit at our discretion.
  3. Not considered defects:
    • Client file or specification errors
    • Normal manufacturing variation
    • Cosmetic imperfections
    • Post-delivery handling damage
    • Tolerance issues without disclosed specs
  4. Cancellations. If canceled after work begins, the Client is responsible for all costs incurred to date.
11. ABANDONED PROJECTS & STORAGE
  1. Projects inactive for 14 days may be paused.
  2. Projects inactive for 30 days may be deemed abandoned.
  3. Completed items not picked up within 14 days may incur storage fees.
  4. Abandoned items may be disposed of after 60 days without liability.
12. INTELLECTUAL PROPERTY
  1. Clients retain ownership of submitted designs.
  2. Clients grant Nova Prints a non-exclusive license to manufacture parts for the order.
  3. Clients confirm they have rights to all submitted content.
  4. Nova Prints may photograph completed work for marketing unless the Client opts out in writing before production.
13. CONFIDENTIALITY & NDAs
Non-disclosure agreements (NDAs) may be signed upon request prior to file submission. Without an NDA, information shared is not considered confidential.
14. SAFETY-CRITICAL USE DISCLAIMER
Unless explicitly agreed in writing, Nova Prints products are not certified for medical, life-safety, aerospace, automotive safety-critical, or load-bearing applications. The Client assumes responsibility for compliance and testing.
15. CHARGEBACKS & DISPUTES
Chargebacks or payment disputes for legitimate services may result in service suspension, restricted payment methods, and recovery of dispute-related costs where permitted by law.
16. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Nova Prints shall not be liable for indirect, incidental, or consequential damages. Total liability is limited to the amount paid for the specific service giving rise to the claim.
17. INDEMNIFICATION
The Client agrees to indemnify and hold Nova Prints harmless from claims arising from client-provided designs, misuse, improper installation, intellectual property infringement, or end-use application.
18. GOVERNING LAW
These Terms are governed by the laws of the State of Texas, with venue in Bexar County, Texas.
19. CHANGES TO TERMS
Nova Prints may update these Terms at any time. Updated Terms apply to new orders and future services.
20. ACCEPTANCE
By approving a quote, submitting files, or making payment, you confirm acceptance of these Terms of Service.